At “Twice Merch” online shopping is easy. You will be guided through the steps you need to take to place an order with us. You will get the chance to check and amend any errors before you submit your order. It is important that you take time to check the details of your order throughout each stage of the order process and before clicking “Confirm Payment”, as you will not be able to make any changes to your order after this point, unless you Contact Us.
After you place an order by clicking “Confirm Payment”, we will send an email to confirm your purchase to the address you have given us.
Please note that Items are subject to availability. We reserve the right to refuse an order if an item becomes unavailable or out of stock. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and where we have already taken payment from you, you will be refunded. We also reserve the right to refuse an order if we are unable to obtain authorization of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity. Again, we will notify you by email if the order is refused for one of the above reasons, and will refund in full any payment already made.
It doesn’t fit!
We want our customers to be satisfied with their order, so if the size you chose was not the right one, we offer you the chance to return your package. Once we receive it back, we will issue a full refund of your purchase (including shipping and any extra costs) or re-ship the item(s) with the correct size.
Please be aware that we only cover the return shipping costs in case of faulty products, wrongly described or different from the image shown.
About The Items You Purchase
The images of the Items on the Site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer displays the colors as they look in life, so be aware that items delivered may appear to differ slightly from Items displayed online. While we do make every effort to ensure they are accurate as possible, all sizes and measurements of Items are approximate. We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible, though reserve the right to refuse sale if there has been a mistake in the details published. We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites but the above applies also without limitation to prices and promotions. Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process.
You can pay for Items on the Sites using the following payment options: Mastercard, Diners and VISA. We retain ownership of all ordered items until we receive full payment for them.
Delivery charges will be applied in addition to the prices for the Items you are purchasing, only if we announce it. The delivery address information you provide us with should be complete and accurate. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. In the unfortunate event that your order is delivered to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information, we cannot be liable for this. While we always endeavor to deliver your order within estimated timescales, delays can occur due to circumstances out of our control and you should be aware that delivery may take longer during holiday or sale periods.
Last Updated and Effective Date: 01/11/2022
Twice Merch values your privacy and is committed to protecting your personal information. This Privacy Notice summarizes what information we collect and how we use it.
INFORMATION WE COLLECT
We collect different types of information about you. In the past 12 months we may have collected the following information:
- Contact Information: We collect contact information, which includes personal information like name, email address, phone number, and address.
- Shopping History: We keep track of your shopping history with us, including the items you purchase, save to My Saves or add to your shopping bag.
HOW YOUR INFORMATION IS COLLECTED
We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. These sources may include:
- You: We collect information directly from you, whenever you: make a purchase or return merchandise.
HOW WE USE YOUR INFORMATION
We may use the information we collect for the following business purposes:
- Fulfillment: Fulfilling your orders and other requests (like returns), including processing payments and delivering packages.
- Communications: Communicating with you, including responding to your requests and asking for feedback through surveys or other messages.
- Promotions: Running contests, sweepstakes, or other promotions.
YOUR PRIVACY CHOICES
You can control the information we collect and use in the following ways:
- Emails: You can unsubscribe from our Newsletters via the button located at the bottom of the e-mail.
We do not sell your personal information.
General Terms and Conditions
By using the Site you are confirming your agreement to the terms and conditions outlined on this page. We supply Items for domestic and private use only. You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you are not purchasing for sole, domestic and private use, you must obtain our prior written consent to purchase Items from the Sites. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
If you have any questions about the terms and conditions laid out on this page then please do feel free to Contact Us.
We will do our best to respond to all inquiries within 24 hours.